Each and every company has different departments that are devoted to make everything run smoothly. In some company there are IT departments that check the system and customer support who are a team of people with different abilities sent on a mission to help customers. So as a customer support you keep asking yourselves, how you can provide a five star customer service support to these outside people and how you can develop a long term relationship with your customers.
Customer service somehow became the most unwanted work or responsibility that all other department would not dare to be transferred. Words alone are very powerful and they have a big impact on your employees so as your customers.
Here are tips on how to excel in customer service.
INVEST IN TRAINING
You have to make sure that you have to have a very best support customer service support. Wondering why? Because your customer deserves it – every support team has to know how quickly clients answer. It is important to know how to help them when being confused.
SET CUSTOMER’S EXPECTATIONS
Nothing impresses a customer more than when someone goes over and beyond the call of duty. Set customer proper expectation – let the customer know what you are willing to do for them. What services can you provide? If you set the expectation and then exceeded those expectations you will have the customer for life.
ENCOURAGE TEAM SPIRIT
Customer service is not the easiest job; you get tons of emails and phone calls with all sorts of questions. Your customer service support team has to be on their best toes all the time, make sure to encourage them and help them bond to make communication easier.
If you made mistake do not lie to your customer. It is better to admit that the things you have got a little mix up or you got a problem than to annoy your customers by blaming them. Make it to your priority to fix the problem and keep your customer up to date.
VALUE CUSTOMER RELATIONSHIP
Customer relationship influence marketing. The happier they are, the more likely they will recommend your products or service. And also it is much easier in helping them when you can communicate.
No matter how hard it is to be part of the customer service and support team, you have to keep in mind the promise of providing them satisfaction and to keep them with you forever.